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Refund Policy

REFUND AND CANCELLATION POLICY

Last Updated:  September 2026

Thank you for investing in Securing Profit Training. Because our training levels, live components, and template assets are digital products delivered instantly over the internet, we enforce a strict but fair refund framework aligned with UK and US consumer protection standards.

 

1. The General Rule: All Sales Are Final

Once you log into The Vault (our student dashboard) or access any training modules, live sessions, or downloadable library materials, the digital service is considered "consumed." Therefore, we do not offer refunds, partial refunds, or charge reversals once digital portal access has occurred.

By completing your purchase and logging into your account, you explicitly acknowledge and agree that you waive your right to a cooling-off period or standard retail refund.

 

2. Exceptions and the 14-Day "No-Login" Window

We understand that accidental purchases happen. We offer a full refund under the following strict conditions:

  • Zero Portal Activity: You have not logged into the student portal, streamed any videos, or viewed the document library.

  • Time Horizon: Your refund request must be submitted via email within 14 calendar days from the exact date and time of purchase.

This 14-day window satisfies the statutory "cooling-off" period required under UK Consumer Contracts Regulations for digital products, provided no digital content consumption or download has commenced.

 

3. Live Sessions (Mastery Level Only)

The Mastery Level includes scheduled, live 90-minute Zoom sessions.

  • Refunds are not granted on the basis of missing a scheduled live session.

  • If you choose to cancel your Mastery enrollment before any live sessions take place, but after you have already logged into the portal to watch the core 6 chapters, a refund will not be issued, as access to the digital course content was already granted.

 

4. Technical Issues

If you are unable to access the course content due to a technical error on our platform’s end (such as a broken server or a faulty user account creation):

  1. Please notify us immediately at support@[yourdomain].com.

  2. Our technical team will have 3 business days to fix the issue or provide an alternative delivery method.

  3. If we cannot resolve the platform error within 3 business days, a full or pro-rata refund will be issued.

Please note that we are not responsible for technical limitations on your side, including insufficient internet speeds for video streaming or a lack of software required to open downloaded document templates.

 

5. How to Request a Refund

If you qualify for a refund under Section 2 (No-Login within 14 days), please email our support desk at support@[yourdomain].com with the subject line: Refund Request - [Your Order Number].

Approved refunds will be processed back to your original payment method (Credit Card, Debit Card, or Stripe/PayPal account) within 5 to 10 business days.

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